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Our Personal Guarantee…Your 100% Satisfaction. You have our promise!

We stand behind all the products we sell. We test the products ourselves and stock only products that are high quality and offer good value. We describe our sharpening products truthfully and only sell products that perform to our quality standards. We ship Monday - Friday. All in-stock orders received by noon will ship the same day.

If within 30 days from your purchase, you are not fully satisfied with any of the products, we will replace your product, exchange it for a new item, or refund your money, whichever you prefer. There is no restocking fee for most items*. You may contact our customer service department via email at or by phone (1-800-351-8234) if you have any questions.

You Have Our Personal Guarantee,

John Carmona, Founder and the Staff of

The Staff of

* Some high-end sharpening machines meant for professional use are covered by our Professional Machines Return Policy and Guarantee. You can return new, unused Professional Sharpening Machines, but a 25% restocking fee will apply. In cases of manufacturing defects, please reach out to us for information on obtaining a replacement. Professional Sharpening Machines are identified on the website.