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Dear Mr. Carmona: From the first time I spoke to you by telephone, I have been greatly impressed by your willingness, even your eagerness to take your time from your own personal activities to assist me. I am awed by your extensive knowledge and work in a field that is such a benefit to so many people in so many kind of activities. Your website is a real asset, and a testimony to your desire to be helpful. I wish to thank you again for your kindness as well as your fervor in the way your company deals with interested parties, even those who may purchase nothing, or only small items, as I have done.