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Returns & Exchanges

Sharpening Staff Training

Our Personal Guarantee... Your 100% Satisfaction. You have our promise!

We stand behind all the products we sell. We test the products ourselves and stock only products that are high quality and offer good value. We describe our sharpening products truthfully and only sell products that perform to our quality standards.

If within 90 days from your purchase, you are not fully satisfied with any of the products, we will replace your product, exchange it for a new item, or refund your money, whichever you prefer. There is no restocking fee.

Return, Exchange or Replace... We Make it Easy for You!

Returns / Refunds
We will gladly accept returns for items that do not meet with your satisfaction within 90 days of purchase. Please print and fill out our Return Form to provide us with all the necessary information to make your return efficient. We will process a refund back to your original payment method for the amount of the returned item less the shipping charges. Follow the shipping instructions below.

Exchanges
If you would like to exchange an item for another size, grit, or a different item, we are happy to process an exchange within 90 days of purchase. Please print and fill out our Return Form to provide us with all the necessary information to make your exchange easy. You will be able to specify the item(s) you would like in exchange on the form. Be sure to indicate the size, grit or other details of the item on the form. Price differences will be charged or credited to your credit card. Follow the shipping instructions below.

Replacement of Damaged or Defective Items
We’re sorry that you received a defective or damaged shipment and we guarantee that we’ll make it right! Please call us (1-800-351-8234) or email us to make arrangements and we’ll take care of getting you replacement merchandise.

Anything Else?
Feel free to contact our Customer Service Department for any other questions or concerns. We are happy to help!

Shipping Instructions

  1. To prepare your item(s) for return or exchange, please pack up the merchandise securely in an exterior sealed box. (Please make sure there are no old shipping labels or barcodes on the outside of the box that may delay your shipment.)
  2. Include a filled out Returns Form in the box.
  3. Send it off to the address below via the method of your choice (Postal Service, UPS, FedEx, etc.)

Returns Department
SharpeningSupplies.com
8376 Murphy Dr.
Middleton, WI 53562

We strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages. In addition, write down the tracking number so you can follow your box on its return journey.

Please allow 5-10 business days for package transit, plus an additional 3-5 business days for processing after receipt at our Returns Center. We will email you once we process your return or exchange.

Additional Resources

Thanks John, I am so glad to be working with people who know their products and how to use them. You have a very informative and well laid out website and I learned a lot. It was a rainy Sunday and I watched every video and read through each article. The information you provided was very helpful in teaching technique and helping me decide what to buy. Also your products are so well thought out, that no matter what stone you prefer (oil, water or diamond), there is a nice package available for a beginner. All of the products you put together each had their own advantages and believe me, each one spent some time in the shopping cart until I made my final decision.
Randy Q, New York, NY