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CUSTOMER SERVICE

Customer Service

Call for Customer Service

Monday through Friday, 8 a.m. - 4:30 p.m.
Phone US: 800-351-8234
Fax: 608-203-1112
Email support

Email for Customer Service

customerservice@sharpeningsupplies.com
Emails are answered Monday through Friday
 

Customer Service

We're Here to Help

We take customer service seriously. We are available to answer your questions and we will respond to requests in a timely manner. Whether you have a sharpening product question or a question about your order, we want to make sure you're satisfied. We take care in packaging your order so it arrives in good condition and we get your products shipped out as quickly as possible. In fact, if you order by 2 pm CT, your order will ship the same business day. We stand behind our products after they arrive at your door. If you are not satisfied with your product, you can return it for a full refund or exchange. And, if you have questions once you receive your item, we are available to help.

We are not just a virtual store. Our warehouse is fully stocked with the sharpening products you see on our website. By keeping a large inventory of our sharpeners, we can ensure that you get the fastest service possible. In addition, by having the product within our same building, we can answer very specific product questions that can only be answered with the product in hand. And if you would need to pick up an order, you can always just place your order and we can have your order ready at our office in Middleton, Wisconsin.

 

Additional Resources

I recently placed my first order after finding you on the web while looking for grinding wheels. I am a customer for life. Here's why. My first order was a simple white grinding wheel for a "normal joe's shop". When I received the wrong wheel (150 grit instead of the ordered 100 grit) I called and without hesitation or the 3rd degree another wheel was sent off. No questioning of my integrity, intelligence or honor. Simply "I am sorry, we'll send the correct wheel off immediately..." The right thing was done by a neat guy. I was treated like an adult. Unbelievable in this day and age...proper...and priceless. Price, performance, responsiveness and customer service par excel-lance. 6-Stars! All my sharpening orders, albeit small shop orders, will now be with you. Promote you I will.
Greg T, Iowa