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CUSTOMER SERVICE

Customer Service

Call for Customer Service

Monday through Friday, 8 a.m. - 4:30 p.m.
Phone US: 800-351-8234
Fax: 608-203-1112
Email support

Email for Customer Service

customerservice@sharpeningsupplies.com
Emails are answered Monday through Friday
 

Customer Service

We're Here to Help

We take customer service seriously. We are available to answer your questions and we will respond to requests in a timely manner. Whether you have a sharpening product question or a question about your order, we want to make sure you're satisfied. We take care in packaging your order so it arrives in good condition and we get your products shipped out as quickly as possible. In fact, if you order by 2 pm CT, your order will ship the same business day. We stand behind our products after they arrive at your door. If you are not satisfied with your product, you can return it for a full refund or exchange. And, if you have questions once you receive your item, we are available to help.

Sharpening Warehouse Inventory

Fully Stocked Warehouse

We are not just a virtual store. Our warehouse is fully stocked with the sharpening products you see on our website. By keeping a large inventory of our sharpeners, we can ensure that you get the fastest service possible. In addition, by having the product within our same building, we can answer very specific product questions that can only be answered with the product in hand. And if you would need to pick up an order, you can always just place your order and we can have your order ready at our office in Middleton, Wisconsin.

 

Additional Resources

Received my Sharpening System today,(Norton IM83) and I've got to tell you that I am excited about using this product. I've been in the meat cutting business for 45 years, and as you can imagine, I've used allot of different types and styles of sharpening equipment. I have had 3 Norton Multi-Oil Stone units in my lifetime, and then I see this IM83 and I think that this is what I need to carry with me when and wherever I go. I just LOVE this little box full of expertise equipment to keep me sharp and at a razors edge. Thank you for the service, it was fast and easy, and I received it within 3 days of ordering. I know knives and how they work, and I can't wait to start putting that edge on my "other" knives I own.
Karl L, Omaha, NE