Call for Customer Service
Monday through Friday, 8 a.m. - 4:30 p.m.
Phone US: 800-351-8234
Email for Customer Service
We're Here to Help
We take customer service seriously. We are available to answer your questions and we will respond to requests in a timely manner. Whether you have a sharpening product question or a question about your order, we want to make sure you're satisfied. We take care in packaging your order so it arrives in good condition and we get your products shipped out as quickly as possible. In fact, if you order by 2 pm CT, your order will ship the same business day. We stand behind our products after they arrive at your door. If you are not satisfied with your product, you can return it for a full refund or exchange. And, if you have questions once you receive your item, we are available to help.
We are not just a virtual store. Our warehouse is fully stocked with the sharpening products you see on our website. By keeping a large inventory of our sharpeners, we can ensure that you get the fastest service possible. In addition, by having the product within our same building, we can answer very specific product questions that can only be answered with the product in hand. And if you would need to pick up an order, you can always just place your order and we can have your order ready at our office in Middleton, Wisconsin.
We will gladly accept returns for items that do not meet with your satisfaction within 90 days of purchase. To prepare your package for returns just include the original packing slip. We can only credit your credit card on credit orders. You will be refunded the amount of the returned item less shipping charges.
Please include a copy of your original packing slip with your return. On exchanges, please note what item or items you would like in exchange. Price differences will be charged or credited to your credit card. Ship returns to the address below. Please pack your shipment securely.
8376 Murphy Dr.
Middleton, WI 53562